![]() When the investigation is complete, they will tell you the result of your complaint and what happens next. The gambling business has 8 weeks to resolve your complaint from when they receive it. Make sure you keep a copy of everything that you tell them. Share any evidence you have to support your complaint. Tell the gambling business all the information about your complaint, including dates, times and amounts of money. You can also use the free online tool Resolver that gives advice to customers and can help you with submitting a complaint. For example the betting shop, arcade, bingo hall or casino. You can also complain in person and ask for a copy of the complaints policy at the premises. You can find how to contact the gambling business and view their complaints procedure on their website. Check any terms and conditions that are linked to your account or your gambling transaction. ![]()
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